Question 1

What is Retainer Club?

Accepted Answer

Retainer Club partners with your orthodontist to give  you regular retainer replacement with access to online ordering and  fast home delivery.

Question 2

How do I care for my retainer?

Accepted Answer

Congratulations on your fresh set of retainers from Retainer Club! Watch our Retainer Care Guide (https://www.youtube.com/watch?v=Fbz5o0PNNBI&t=1s)for a few quick instructions to place, remove, and care for your retainers.

Question 3

What if my retainer doesn’t fit?

Accepted Answer

Our exclusive 15-Day Perfect Fit Guarantee gives you the confidence that your retainers will fit and perform or we will replace them. Our Perfect Fit Guarantee is valid for 15 days after you receive your retainers. 
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To read more about guarantee examples or to start your guarantee order, please visit our support page.(https://www.v2.retainerclub.com/support)

Question 4

Does Retainer Club straighten my teeth?

Accepted Answer

Retainer Club retains your teeth in their current position. We do not straighten or otherwise move your teeth, that's the job of your orthodontist or dentist. We view our job as taking the baton from your orthodontist so that when they finish straightening your teeth, we help you keep them straight for the rest of your life.

Question 5

What are Retainer Club retainers made of?

Accepted Answer

When it comes to retainer material, there are literally thousands of options. We use several types but our most common material (and the only material we use unless we receive special instructions from your doctor) is an .040" Essix Brand PLUS material. It has proven to be the most comfortable and best performing material.

Question 6

Is it bad that my retainer is 4 years old?

Accepted Answer

Yes! You change your toothbrush every 3 months and those are only in your mouth for 4 minutes a day. Retainers are working for 6-8 hours a day, and over time, they become loose and harbor bacteria. At Retainer Club, we love the fit, feel, and performance of a clean, new retainer. A fresh retainer helps you protect your investment and is a key to overall oral health.

Question 7

I have never had a 'scan' of my teeth before but I still need new retainers. What do I do?

Accepted Answer

No problem - a quick, comfortable 3D scan from a Retainer Club™ provider is the beginning of your Retainer Club experience. It's your key to low cost, perfectly fitting retainers that are mailed to your home. Schedule your Scan today - it takes less than 10 minutes - your new retainer will be delivered to your home within 7 days.

Question 8

Are all retainers the same?

Accepted Answer

Good question! There are 2 main types of retainers - clear retainers made from a thermoforming machine and Hawley type retainers (the type with colored acrylic and metal wires.) At Retainer Club - we specialize in clear retainers made from a positive pressure thermoforming machine. We use a 7 step process of polishing and finishing your retainers for a comfortable fit.

Question 9

Do you store my 3D scan forever?

Accepted Answer

Your 3D scan is stored as long as you remain a member. We give a 3 month grace period if you decided to cancel your plan - after that we delete the files to save space on our servers.

Question 10

Do you have partners outside of the US?

Accepted Answer

At this point, we only have partners in the continental US.  If you would like to see services outside the US where you live, click the Contact Us button below.

Question 11

When and why should I be replacing my retainer?

Accepted Answer

Orthodontists recommends regular retainer replacement at least once a year. There are many reasons as to why you may need to replace your retainer - bacteria and viruses build up on your retainer over time, or your retainer got lost, broken, or your dog ate it. Regular retainer replacement helps you protect your investment and maintain Straight Teeth for Life®.

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